Support
Help from the person who built it
No ticket queue, no chatbot, no outsourced first line. You write, and someone who knows the product answers.
Getting in touch
Send a message
The quickest way to reach us. Tell us what's happening and it lands with a real person.
What your plan includes
Support scales with your plan, but the first line is always a person who knows the product.
Starter
Email support
A reply within one working day, from someone who knows the product. No bot triage, no scripted first response.
Growth
Priority support
The same one-day reply, and your message jumps the queue when several land at once. We'll also check in ahead of your busiest weeks rather than waiting for you to ask.
Enterprise
Dedicated onboarding & support
A named contact, a proper onboarding session for your team, and response times written into your agreement.
What to expect
We reply to every message within one working day. That's a reply, not always an answer. If something needs digging into, we'll say so and tell you when to expect a fix, rather than going quiet while we work on it.
We don't publish a resolution time, because it would be a guess. What we can promise is that you'll never be left wondering whether anyone read it.
Zephlo is small. Today your message reaches the founder directly, which is exactly why one day is a promise we can keep. As the team grows this page will get more specific, and we won't quietly get slower.
Before you write
Not required, but including these usually turns two emails into one.
- Which organisation or workspace you're working in
- What you expected to happen, and what happened instead
- A screenshot, if it's something you can see on screen
- Whether it's blocking you right now, or just annoying
Found a security problem?
Please report it privately rather than through the normal channels, and give us a chance to fix it before it's public. Our disclosure policy sets out what we'll do and how quickly.
Looking for a quick answer instead? Read the FAQ